Effective September 17, 2026
1. Who we are and what this notice covers
Feline Transitions is a DBA of Cats in the City Rescue. In this notice, “Feline Transitions,” “we,” “us,” and “our” refer to Cats in the City Rescue, DBA Feline Transitions.
This notice applies to personal information collected through felinetransitions.org, our intake and contact forms, planning and case-management services, Guardian and Team workspaces, program communications, and related support. A signed program agreement may contain additional privacy terms for a particular service or care arrangement.
2. Information we collect
Depending on how you use the program, we may collect:
- Identity and contact information, such as your name, email address, telephone number, mailing address, and relationship to a Guardian, caregiver, advisor, or cat.
- Account and verification information, including sign-in details, role, authorization status, and records used to protect private workspaces.
- Planning and case information, such as household details, caregiver choices, contingency contacts, requested services, intake answers, case notes, communications, and signed acknowledgments.
- Cat care information, including identity, photographs, microchip information, temperament, routines, veterinary history, medications, dietary needs, behavior, and placement requirements.
- Documents you choose to provide, such as letters of instruction, caregiver authorizations, powers of attorney, trust or estate-plan extracts, veterinary records, and proof of funding. Please provide only information needed for the program.
- Transaction information, such as the service purchased, amount, payment status, and billing history. Payment-card details are generally processed by our payment provider rather than stored directly by us.
- Device and usage information, such as IP address, browser and device type, pages viewed, approximate location derived from IP address, referring page, timestamps, security events, and cookie or similar-technology data.
- Chat and support information, including messages submitted through Chatling, contact forms, email, telephone, or other support channels.
3. How we collect information
We collect information directly from you; from a Guardian, caregiver, advisor, veterinarian, rescue, or other person authorized to work with us; automatically when you use our website or workspace; and from service providers that help us process payments, communications, files, or account activity.
4. How we use information
We use personal information to:
- respond to inquiries and provide program information;
- evaluate eligibility, recommend a pathway, prepare and maintain care plans, and coordinate accepted services;
- verify roles, permissions, funding, documents, and case status;
- operate Guardian and Team workspaces and keep a reliable activity record;
- process payments and maintain accounting and program records;
- communicate about applications, plans, reviews, activations, support, safety, and service changes;
- protect people, cats, accounts, and the program; prevent fraud and misuse; and investigate security events;
- improve accessibility, reliability, and program operations; and
- comply with law, enforce agreements, and establish or defend legal claims.
5. How we disclose information
We may disclose relevant information to:
- people and organizations you authorize, including caregivers, advisors, veterinarians, receiving-care participants, and emergency contacts;
- service providers that support website hosting, private workspaces, document storage, communications, chat, payment processing, security, analytics, and professional services;
- program staff, contractors, and approved care participants who need the information for an accepted case;
- government authorities, courts, insurers, professional advisors, or others when required by law or reasonably necessary to protect rights, safety, or property; and
- a successor organization in connection with a merger, reorganization, financing, or transfer of program operations, subject to appropriate safeguards.
We do not sell personal information for money. We do not use personal information for cross-context behavioral advertising. If those practices change, we will update this notice and provide any choices required by law.
6. Chat, cookies, and similar technologies
Our site uses essential technologies needed for security, navigation, accounts, and private workspaces. Chatling is available throughout the site, including signed-in workspaces, and may use cookies or similar technology and receive device information and the content you enter when you open and use chat. Do not place passwords, full payment-card numbers, government identification numbers, or unnecessary medical or financial details in chat. Other service providers may set cookies or process usage data as described in their own notices.
7. Sensitive information and documents
Some planning records can reveal health, disability, financial, legal, or household information about people. We use sensitive information only when reasonably necessary to provide requested services, protect safety, comply with law, or for another purpose to which you consent. You may choose not to provide optional sensitive information, although withholding information essential to a care plan may limit the services we can provide.
8. Retention
We retain information for as long as reasonably necessary for the purpose collected, including active planning and care obligations, annual reviews, safety, accounting, dispute resolution, legal compliance, and enforcement of agreements. Retention periods depend on the record type, case status, contractual obligations, legal requirements, and whether deletion would compromise an active or historical care record. We delete, anonymize, or securely isolate information when it is no longer required.
9. Security
We use administrative, technical, and physical safeguards designed to protect information, including access controls for private workspaces, secure service connections, and controlled document access. No website, transmission, or storage system can be guaranteed completely secure. Contact us promptly if you believe an account or record has been accessed without authorization.
10. Your privacy choices and rights
Depending on where you live and the law that applies, you may have the right to request access to or a copy of personal information, correction, deletion, data portability, a list of certain third parties that received information, withdrawal of consent, or an appeal of our response. You may also have the right to opt out of sale, targeted advertising, or certain profiling. We do not currently engage in those three activities.
Submit a request through our contact page and write “Privacy request” in the message. We may ask for information reasonably necessary to verify your identity and authority. Authorized agents may submit requests where permitted by law, but we may require proof of authorization. We will respond within the period required by applicable law; many laws provide an initial 45-day response period. If we deny a request, we will explain the reason and any available appeal process. We will not discriminate against you for exercising a privacy right.
11. Children’s privacy
The website and program are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, please contact us so we can review and remove it when appropriate.
12. National availability and state-specific rights
Feline Transitions accepts planning inquiries nationally. Services, contractual requirements, and available privacy rights may vary by state and by the facts of a case. We honor rights required by applicable state law even when they are not listed separately in this notice.
13. Changes to this notice
We may update this notice as our services, vendors, or legal obligations change. The effective date above identifies the current version. If a change materially affects how we use information already collected, we will provide additional notice when required by law.
14. Contact us
Questions, privacy requests, and security concerns may be submitted through our contact page, by calling 503-214-2003, or by writing to Cats in the City Rescue, DBA Feline Transitions, 9450 SW Gemini Dr, PMB 40571, Beaverton, OR 97008. Please do not include sensitive documents in an initial message.