Raise a concern
Separate ordinary service concerns from emergencies and immediate animal-welfare risks.
Use the Contact page for service complaints, record corrections, privacy concerns, accessibility barriers, or suspected financial misconduct. Describe the event, affected record or service, dates, and a safe way to respond. Written complaints may be mailed to: Cats in the City Rescue, DBA Feline Transitions, PMB 40571, Beaverton, OR 97008. Do not mail original estate documents, passwords, access codes, or irreplaceable records.
When a person or animal faces immediate danger, contact the appropriate emergency service first. Use Emergency Instructions and the activation report for participant events; do not rely on chat for urgent response.
Feline Transitions should acknowledge and route concerns, protect information as reasonably possible, avoid retaliation for good-faith reports, and explain any available next step. Confidentiality may be limited by safety, legal, insurance, or reporting obligations.
Program boundary
Public guidance helps people prepare and coordinate. It does not itself create custody, ownership, placement, residency, fiduciary authority, restricted use, or an emergency-response obligation.
Review program scope