Respect and clarity
Participants should receive respectful, nondiscriminatory service; clear program information; understandable fees and boundaries; and access to the appropriate records connected with their plan.
Service expectations
Participants should understand the record, the process, and the limits of acceptance.
These service commitments support clear planning without creating promises outside an accepted agreement.
Privacy and correction
Participants may manage communication preferences, request correction of inaccurate information, raise a privacy concern, and ask for an accessible format or communication accommodation.
Review and safety limits
Participants may ask for an explanation of program decisions or submit a complaint. These rights do not guarantee enrollment, placement, residency, capacity, funding, response time, or a role the organization has not accepted in writing.
Program boundary
Only accepted agreements create program duties.
Public guidance helps people prepare and coordinate. It does not itself create custody, ownership, placement, residency, fiduciary authority, restricted use, or an emergency-response obligation.
Review program scope